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Privacy Policy • Official Terms

Terms & Conditions

Last Updated: October 8, 2026 • Published by IFRAC SDN. BHD. (Company No. 202201008711 / 1454408-X)

1 Introduction & Corporate Details

Welcome to the CPE IFRAC LMS platform accessible at cpe.ifrac.com.my (“Platform”). This Platform is wholly owned, maintained, and operated by IFRAC SDN. BHD. (Company Registration No. 202201008711 / 1454408-X) (“Company”, “we”, “us”, or “our”), a private limited company duly incorporated under the Laws of Malaysia, with its registered business office at NW-03-20, Cova Square, Jalan Teknologi, Kota Damansara PJU 5, 47810 Petaling Jaya, Selangor, Malaysia.

By accessing, browsing, registering an account, purchasing courses, or utilizing any services provided on this Platform, you (“User”, “Student”, or “you”) acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms & Conditions, together with our Privacy Policy. If you do not agree with any provision contained herein, you must immediately cease accessing or using this Platform.

2 User Account Registration & Security

To enroll in continuing education courses and access certified learning materials, you must register a personal student account. When creating your account, you agree to:

  • Provide accurate, current, and complete personal identification details (including your legal name as required for regulatory CPE certificate issuance).
  • Maintain the confidentiality and security of your account login credentials, password, and session tokens.
  • Refrain from sharing, leasing, transferring, or sublicensing your account access to any third party. Single-session integrity is strictly monitored on this Platform.
  • Immediately notify IFRAC SDN. BHD. of any unauthorized access or breach of security concerning your account.

IFRAC SDN. BHD. reserves the absolute right to suspend or terminate accounts that provide misleading credentials or violate security protocols without prior liability.

3 Course Enrollment, Fees & Payment Processing

All course, seminar, and webinar enrollment fees are quoted in Malaysian Ringgit (MYR) unless expressly stated otherwise.

Payment Gateways & Security: We process online transactions through licensed, PCI-DSS compliant third-party payment gateways, including ToyyibPay (FPX Online Banking) and CommercePay (Credit and Debit Card processing). By initiating a transaction, you authorize our payment processors to charge the designated amount to your chosen payment instrument.

Immediate Service Delivery: Upon successful payment confirmation via automated webhook settlement, full digital course access is granted instantly to your Student Dashboard. Official invoices and receipts are issued electronically to your registered email address.

4 Intellectual Property & Course Materials

All course syllabus content, instructional video recordings, interactive quizzes, presentation slides, diagrams, software code, logos, and digital certificates hosted on this Platform are the exclusive intellectual property of IFRAC SDN. BHD. and its accredited instructors, protected under the Copyright Act 1987 of Malaysia and international intellectual property conventions.

Students are granted a non-exclusive, non-transferable, revocable license to access and view the course materials solely for individual educational purposes. You strictly agree not to:

  • Record, download, duplicate, redistribute, or republish video lectures or training materials.
  • Screen-share or broadcast live webinar sessions without prior written authorization from IFRAC SDN. BHD.
  • Reverse-engineer or exploit any component of the Platform for commercial or competitive gain.

5 Accreditation & CPE Certification Rules

Accredited Continuing Professional Education (CPE) points and official certificates are granted strictly upon fulfilling regulatory course completion criteria:

  • Self-Paced Courses: Successful completion of all curriculum modules and achieving the designated passing threshold in the course evaluation/quiz.
  • Live Webinars: Mandatory minimum attendance verification logged through integrated Zoom meeting attendance tracking during scheduled live sessions.

Certificates feature unique cryptographic verification codes verifiable by employers and accreditation bodies. Any forgery or unauthorized alteration of certificates is strictly unlawful and will result in permanent disqualification.

6 Cancellation, Postponement & Refund Terms

Course cancellations, webinar session postponements, and refund requests are governed by our official Cancellation & Refund Policy. Eligible refund requests submitted in accordance with our terms are processed within an estimated timeframe (ETA) of seven (7) to fourteen (14) business days via the original payment method.

7 Limitation of Liability & Disclaimers

While IFRAC SDN. BHD. strives to maintain accurate and high-quality educational content, course materials are provided for educational and professional upskilling purposes only and do not constitute specific legal, tax, or financial advisory.

To the maximum extent permitted by applicable law, IFRAC SDN. BHD. and its directors, officers, and employees shall not be liable for any indirect, consequential, incidental, or special damages arising out of your use or inability to use this Platform.

8

Governing Law

These Terms & Conditions, their interpretation, validity, performance, and any non-contractual obligations, claims, or disputes of whatever nature arising out of or in connection with them or your use of the Platform, shall be governed by, interpreted, and construed exclusively in accordance with the Laws of Malaysia.

The application of conflict of law principles and the United Nations Convention on Contracts for the International Sale of Goods are expressly excluded.

9

Dispute Resolution

In the event of any controversy, claim, breach, or dispute arising out of or in connection with these Terms & Conditions or the use of the Platform (“Dispute”), the parties agree to adhere to the following dispute resolution mechanism:

  1. Good-Faith Amicable Negotiation: The parties shall first attempt in good faith to resolve the Dispute amicably through mutual consultations and informal discussions. Written notice of the Dispute must be served by either party, and the parties shall engage in amicable negotiations for a period of not less than thirty (30) business days from the date of receipt of such notice.
  2. Exclusive Jurisdiction: If the Dispute cannot be satisfactorily resolved amicably within the thirty (30) business days negotiation period, the parties hereby irrevocably agree to submit the Dispute to the exclusive jurisdiction of the Courts of Malaysia.

10 Modifications & Amendments to Terms

IFRAC SDN. BHD. reserves the right to revise, update, or amend these Terms & Conditions at any time to reflect operational, technological, or regulatory developments. Any material changes will be published directly on this page with an updated revision date. Your continued access to the Platform after such revisions constitute your binding acceptance of the updated terms.

11 Contact Us for Legal Notices & Queries

If you have any questions, clarifications, or formal legal notices concerning these Terms & Conditions, please contact our legal and corporate administration department:

Entity: IFRAC SDN. BHD. (Company No. 202201008711 / 1454408-X)

Address: NW-03-20, Cova Square, Jalan Teknologi, Kota Damansara PJU 5, 47810 Petaling Jaya, Selangor, Malaysia

Email: info@ifrac.com.my / accounts@ifrac.com.my

Support Telephone: +6019-641 7752