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Terms & Conditions • Refund Policy

Cancellation & Refund Policy

Last Updated: October 8, 2026 • Published by IFRAC SDN. BHD. (Company No. 202201008711 / 1454408-X)

ETA

Refund Estimated Timeframe (ETA) & Disbursement Method

All eligible refund requests approved in accordance with this Policy will be processed and disbursed within an estimated timeframe (ETA) of seven (7) to fourteen (14) business days (7 – 14 business days).

Refunds are credited directly back to the original payment method utilized during the purchase transaction (e.g. original Malaysian bank account via FPX Online Banking, or original Credit/Debit card via our payment processing partner, CommercePay). Depending on your card issuing bank or financial institution, refunded credits may take an additional 2 to 5 business days to visibly reflect on your account statement after disbursement.

1 Overview & Scope

This Cancellation & Refund Policy (“Policy”) governs all purchases of Continuing Professional Education (CPE) courses, pre-recorded modules, interactive webinars, and seminars made on the CPE IFRAC LMS platform (cpe.ifrac.com.my), owned and operated by IFRAC SDN. BHD. (Company Registration No. 202201008711 / 1454408-X) (“Company”, “we”, “us”, or “our”).

By completing an enrollment transaction on this Platform, you acknowledge that you have read, understood, and agreed to the specific terms set forth below.

2 Self-Paced Digital Courses (On-Demand e-Learning)

Because digital e-learning courses grant instant, immediate access to proprietary educational videos, downloadable notes, and quiz materials upon payment settlement, cancellations and refunds are subject to the following criteria:

  • Eligible for Refund: You may submit a written refund request within three (3) calendar days of purchase, provided that your course completion progress is 0% (no lesson videos have been accessed or viewed) and no quiz attempts have been initiated.
  • Non-Refundable Condition: Once you have accessed, streamed, or downloaded any course material, commenced any video lesson, attempted an evaluation quiz, or if an official CPE certificate has been generated, the course fee is strictly non-refundable.

3 Live Interactive Webinars & Seminars

For live interactive seminars and Zoom webinar sessions where seat allocations are limited and instructor schedules are reserved:

A. Participant Withdrawal & Cancellation

  • Notice of 3 Business Days or More: If you notify us in writing at least three (3) business days prior to the scheduled live session date, you are eligible for either a complimentary transfer to the next available session date or a full refund (minus any non-refundable payment gateway transaction fees).
  • Notice of Less Than 3 Business Days / No-Show: Cancellations received less than 3 business days before the session, or failure to attend the live session (“No-Show”), are non-refundable as instructional costs and seat allocations have already been committed. In such events, replacement seminar access or session transfers may be granted at the sole discretion of IFRAC SDN. BHD.

B. Postponement or Cancellation by IFRAC

In the rare event that a live seminar must be rescheduled, postponed, or cancelled due to instructor emergency, technical failure, or force majeure events:

  • Registered participants will be notified immediately via email and WhatsApp.
  • Participants may choose to transfer their seat to the rescheduled replacement date free of charge, OR request a 100% full refund of all fees paid.

4 Non-Refundable Circumstances

Refunds will strictly not be granted under the following circumstances:

  • Failure to complete course requirements or quizzes within your personal schedule or deadlines.
  • Inability to obtain CPE accreditation due to unfulfilled minimum attendance requirements during live webinar sessions.
  • Account termination or suspension arising from breaches of our Terms & Conditions (e.g. copyright infringement, unauthorized credential sharing).
  • Third-party Internet service provider disruptions, outdated browser software, or local hardware issues on the participant's device.

5 How to Request a Refund

To submit a refund or cancellation request, please email our finance and administration team at accounts@ifrac.com.my with the subject line “Refund Request — [Your Full Name]”, including the following details:

1. Registered Student Full Name & Account Email Address

2. Course / Webinar Title

3. Transaction Reference Number & ToyyibPay/CommercePay Bill Code

4. Official Payment Date & Amount (MYR)

5. Clear reason for the cancellation or refund request

Our finance department will review your request within two (2) business days. Once verified and approved, your refund will be disbursed within the aforementioned 7 to 14 business days ETA.

6 Customer Support & Inquiries

For any questions regarding cancellations, session postponements, or refund eligibility, please reach out to our dedicated support team:

Entity: IFRAC SDN. BHD. (Company No. 202201008711 / 1454408-X)

Office: NW-03-20, Cova Square, Jalan Teknologi, Kota Damansara PJU 5, 47810 Petaling Jaya, Selangor, Malaysia

Accounts & Billing Email: accounts@ifrac.com.my

General Support Email: info@ifrac.com.my

Support Telephone: +6019-641 7752